Project Description

osTicket is a widely-used and trusted open source support ticket system.
It seamlessly routes inquiries created via email, web-forms and phone calls into
a simple, easy-to-use, multi-user, web-based customer support platform.


Ticket Management Details

What is Ticket Management

Customer-support centers receive a lot of tickets everyday. Customers send tickets using e-mail, call because they have a ticket or fill up forms on the Web which are sent to customer-support centers. It is important that customer-support centers have a central point of reference to manage all the incoming tickets effectively. Our Support enables you to handle all your incoming tickets easily. You can track unassigned tickets, overdue tickets, closed and escalated tickets easily.

Our Support for Ticket Management

Add tickets manually, View details about tickets, View the conversation thread for a specific ticket, Ticket View Menu, Assign tickets to agents, Reply to tickets, Edit a customer ticket, Close customer tickets, Delete tickets, Merge tickets, Split a ticket into a new ticket, Sort tickets, and Much More