Refund

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each item before buying it, it provides all the details about the services or the product you purchase.

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service email address admin@adigielite.com

In case of dissatisfaction from our services, clients have the liberty to cancel their items and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

All our subscription based softwares hsa the following policy applied until explicitly specifed in the software

  • User can calcel the service at any time. There is no notice period is required.
  • There is no cancellation fee applied at the time of cancel the service
  • If the user in the free trail, then no amount is charged
  • If the user alrady paid, then the amount will be refunded
  • If automatice renewal is enabled then no further renewal will happen from the next billing cycle

Refund Policy

  • We will process the refund after receipt of the product by Adigielite or its business partner. Refund will be processed based on the mode of payment of the order
  • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
  • Orders paid by net banking accounts will be credited back to bank account within 7 working days.
  • For all other modes of payment, we will send a refund cheque in 7 working days. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.